Return policy

14 Day Return / Exchange Policy:

Items approved for return must be received by Scientific Industries Torbal Division within fourteen (14) calendar days (postmark NOT considered) of delivery receipt. All refunds are subject to a twenty percent (20%) restocking fee of the total purchase value, excluding shipping charges. Shipping charges are nonrefundable. If defective or damaged, all items may be exchanged within thirty (30) days of receipt for the same model only. If an upgrade to the purchase has been made, the 14-day return period is reduced by the number of days the first purchase has been in possession.

In order to return or exchange equipment, the following conditions must be satisfied (NO EXCEPTIONS):

  1. Before returning the VIVID pill counter, contact Customer Service to obtain a preapproval, an RMA number, and shipping instructions. Returns without an RMA number will be refused.
  2. The equipment must be packed in original packaging exactly as originally received, or as instructed by a customer service representative.
  3. DO NOT ship via United States Postal Service. Always use a common carrier with a shipment tracking service and insure the merchandise. All shipping charges must be prepaid.
  4. The equipment must be in the same new condition as when sold, with literature and all instruction manuals. Customer is responsible for missing items, as well as all damages caused by improper use, mishandling, or shipping damages caused by inadequate packing.
  5. All refunds are made within 10 to 14 business days by check only.

If any of the above conditions are not met, Scientific Industries Inc. reserves the right either to refuse the return or charge a restocking fee greater than twenty percent (20%).